About Us

We have been involved with the internet and communications since 1993.

The enclave was built to provide services that generate results for our community of clients.

Our Teams Capabilities and Expertise

• IT and business Project and Program Management with complex deliverables and non-negotiable constraints involving thousands of staff and up to 3 million customers.
• Business Process Mapping, Process Redesign and Change Management in financial services, enterprise and professional services environments.
• Change and Communications Management and delivery of accurate, timely reporting of relevant information to key stakeholders, including, clients and end clients, the Board, sub-committees, line managers and team members on purpose, progress, issues and risks.
• Expertise in establishing or formalising a project or program office including selection of standards, templates, processes, procedures, governance models, executive coaching, training and reporting to all levels in the organisation.
• Extensive experience applying and modifying formal methodologies such as ITIL, PMBOK and Prince2 and conversant in defining processes, procedures and documentation to AS/NZS 4360 (risk), ISO10006 (project quality), ISO9000 (quality), ISO 17799 (IS security) and other compliance, security and quality standards.
• Excellent multi-vendor management experience: Hardware, Software and Services.
• Management of multi-disciplinary, multi-cultural and geographically dispersed project teams.
• Enterprise Risk Management, Business Continuity and Disaster Recovery Planning.
• Specifying, procuring delivering and maintaining high volume, highly available, information systems and business systems and functions including; business intelligence, contact centre systems, data warehousing, reporting and service management related projects and programs through the lifecycle from workflow analysis, functional specification, prototyping, through to quality assurance, user acceptance testing, training and business integration.

Our Project Experience

Business Process Improvement, Call Centre Operations, Content Management, Data Centres, Enterprise Resource Planning, Loyalty / Frequent Flyer Systems, KPI development, Knowledge Management, Organisational Change, Performance Management, Project Office / Project Standards, Risk Management, SMS / TXT, Systems Integration, Web applications.

Enterprise Systems

CSR Applications, PeopleSoft, SAP, SAS / SAS Marketing Automation, Success Factors, Oracle, Aqua Logic, Biz Talk, MS Project Portfolio Server, Omniscope. Primavera, TSM (helpdesk), Mercury / HP TestDirector

Technical / Networking

ASP, Cisco Routing and Firewalls, C#, DNS, IP Networking, IVR, J2EE, LAN, Load Balancing (F5), MS SQL, MySQL, PHP, Unix, VoIP, VPN, WAN, Windows Server NT4, 2000, 2003.

Chat with one of the enclave team here